Last updated: 14/08/2026

    These Terms & Conditions (“Terms”) govern your access to and use of the TrueDermo website (truedermo.com) and any purchase you make through it (together, the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

    1. About TrueDermo

    TrueDermo is operated by True Dermo, a business registered in India (“we”, “us”, “our”). We sell dermatological, pharmaceutical, and related healthcare products online.

    2. Eligibility

    You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on this Site. By placing an order, you confirm that you meet this requirement and that you have the legal capacity to enter into a binding contract.

    3. Medical Disclaimer

    Information provided on this Site including product descriptions, dosage information, and educational content. It is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physician or pharmacist before starting, stopping, or changing any medication. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

    Some products listed on this Site are intended for use under medical supervision. It is your responsibility to ensure that any product you order is appropriate and legally permitted for your use, and, where applicable, that you hold any prescription required by your local law.

    4. Your Responsibility Regarding Import & Local Law

    Pharmaceutical products are regulated differently in every country. You are solely responsible for determining whether it is legal for you to import, receive, and use any product ordered from this Site in your country or region. We are not responsible for products delayed, seized, or destroyed by customs or postal authorities as a result of local import restrictions, and no refund will be issued in such cases except as required by applicable law or set out in our Refund Policy.

    5. Orders & Acceptance

    Placing an order on the Site is an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraud, where a product is mispriced due to an error, or where we are unable to verify the information provided.

    6. Pricing & Payment

    All prices are displayed in USD and are subject to change without notice. Prices do not include applicable customs duties, import taxes, or tariffs, which are the responsibility of the customer unless otherwise stated at checkout. Payment must be received in full before an order is processed.
    While ordering, you can change the currency to your respective local currency, the selection option is available at the top.

    7. Shipping & Delivery

    Estimated delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by couriers, customs processing, or events outside our reasonable control. Please refer to our Shipping Policy for full details, including our carriers and tracking process.

    8. Returns & Refunds

    Please refer to our Refund Policy for information on returns, cancellations, and refunds. Due to the nature of pharmaceutical products, certain items may not be eligible for return once shipped, except where required by law or in the case of a defective or incorrect item.

    9. Account Registration

    If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

    10. Prohibited Uses

    You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to any part of the Site or its systems; resell products purchased from the Site without our written consent; or submit false, misleading, or fraudulent information at checkout, including in the medical information section.

    11. Intellectual Property

    All content on this Site including text, graphics, logos, and images. It is the property of TrueDermo or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

    12. Limitation of Liability

    To the fullest extent permitted by applicable law, TrueDermo and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any product purchased through it, including but not limited to misuse of a product, failure to consult a healthcare professional, or delays in delivery. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

    13. Indemnification

    You agree to indemnify and hold harmless TrueDermo from any claims, damages, or expenses arising from your misuse of the Site, violation of these Terms, or violation of any law or regulation, including local import laws applicable to your order.

    14. Changes to These Terms

    We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

    15. Governing Law

    These Terms are governed by the laws of New Delhi, India without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

    16. Contact Us

    Questions about these Terms can be sent to:

    True Dermo
    Email: [email protected]