Last updated: 14/08/2026

    This Shipping Policy explains how True Dermo (“we”, “us”, “our”) processes, ships, and delivers orders placed on truedermo.com (the “Site”).

    1. Order Processing Time

    Orders are typically processed and shipped within 48 hours of payment confirmation, excluding weekends and public holidays. During periods of high demand, processing may take slightly longer; we will notify you by email if there is a significant delay.

    A minimum order value of $25.00 is required for an order to be processed.

    2. Shipping Methods & Carriers

    We ship using the following carriers:

    • International orders: India Post

    The carrier used for your order may vary depending on your destination, order size, and product type.

    3. Shipping Costs & Free Shipping

    Shipping costs are calculated at checkout based on your delivery address and order weight. Orders over $125 qualify for free shipping. Any applicable discount is applied automatically at checkout and does not require a code unless stated otherwise.

    4. Estimated Delivery Times

    Estimated delivery times vary by destination and are provided as a guide only, not a guarantee:

    • International: 5-21 days

    Delivery times may be affected by customs processing, local postal service delays, weather, or other circumstances outside our control.

    5. Order Tracking

    Once your order ships, we will email you a tracking number. You can track your parcel at 17track.net using this number. If you have not received a tracking number within 3 business days of your order being marked as shipped, please contact us.

    6. Customs, Duties & Import Taxes

    International orders may be subject to customs duties, import taxes, or tariffs imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price unless explicitly stated at checkout.

    For orders shipping to the United States, an estimated tariff amount may be shown and collected at checkout as a contribution toward applicable import charges; this does not guarantee full coverage of any duty assessed by customs, and any shortfall remains the customer’s responsibility. We are not responsible for delays or additional charges imposed by customs authorities.

    7. Discreet Packaging

    All orders are shipped in plain, unmarked outer packaging with no indication of the contents, for your privacy.

    8. Address Accuracy

    You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately. We cannot guarantee a change is possible once an order has shipped.

    9. Lost, Delayed, or Seized Packages

    If your tracking shows no movement for an extended period, or your package appears lost, contact us at [email protected] and we will investigate with the carrier. Packages seized or destroyed by customs authorities due to import restrictions in the destination country are not eligible for a refund or reship, as this is outside our control.

    See our Terms & Conditions for more on import responsibility.

    10. Destinations We Do Not Ship To

    [LIST ANY RESTRICTED COUNTRIES, OR STATE “We currently ship to most countries worldwide. If your country is not available at checkout, we are unable to ship there at this time.”]

    11. Payment on Delivery

    Cash on Delivery (COD) is not available.

    12. Contact Us

    Questions about shipping or an existing order can be sent to:
    Email: [email protected]
    Telegram: @TrueDermo